Privacy Policy

1. Introduction

Welcome to Altra Renovations (“Company,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you provide when using our website, www.altrarenovations.ca (the “Site”), and our services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario privacy laws, including the Consumer Protection Act and the Electronic Commerce Act.

By using our Site, submitting personal information through our contact form or SMS widget, or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

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2. Information We Collect

We collect personal information that you voluntarily provide, including:

• Name – To personalize communication and provide service.

• Phone Number – To schedule services, follow up, and provide support.

• Email Address – To send estimates, invoices, service updates, and promotional offers.

Additionally, we may automatically collect non-personal information, such as your IP address, browser type, and website activity, to improve user experience and security.

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3. How We Use Your Information

We use your information to:

✔ Respond to inquiries and provide requested services.

✔ Send appointment confirmations and service updates.

✔ Process payments and manage customer accounts.

✔ Improve customer experience and website functionality.

✔ Ensure compliance with legal and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties.

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4. Consent & Opt-Out Options

By submitting your phone number or email through our contact form or SMS widget, you consent to receiving:

✔ Service-related messages (quotes, appointment confirmations, and follow-ups).

✔ Marketing emails or SMS notifications (exclusive offers, service reminders, promotions).

✔ Opt-Out Options:

• Reply “STOP” to SMS messages to unsubscribe.

• Click “Unsubscribe” in emails to opt-out of marketing communications.

• Email us at [email protected] to withdraw consent and request data removal.

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5. Data Protection & Security

We take industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse, including:

✔ SSL encryption for secure data transmission.

✔ Restricted access to customer data within our company.

✔ Compliance with Ontario’s privacy laws and PIPEDA regulations.

Although we take reasonable precautions, no system is 100% secure, and you acknowledge the inherent risks of transmitting data online.

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6. Third-Party Services & Data Sharing

We may use third-party service providers to facilitate lead collection, SMS communication, and customer relationship management while ensuring compliance with privacy regulations. These services help us securely process and manage customer inquiries and communications.

Twilio (SMS Messaging Service)

– Used to send appointment reminders, service updates, and customer communications via text message.

Our website may also contain links to third-party websites (e.g., payment processors, industry partners). Please note that we are not responsible for the privacy practices or data handling policies of these external sites. We recommend reviewing their privacy policies before providing any personal information.

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7. Data Retention & Deletion

We retain your information for as long as necessary to:

✔ Provide requested services and maintain customer records.

✔ Comply with legal and regulatory obligations.

✔ Prevent fraud or resolve disputes.

You may request data deletion by contacting [email protected], subject to legal retention requirements.

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8. Your Rights Under Ontario & Canadian Privacy Laws

You have the right to:

✔ Request access to the personal data we hold about you.

✔ Correct inaccuracies in your information.

✔ Withdraw consent for data collection.

✔ Request deletion of your personal information (subject to legal obligations).

To exercise these rights, contact us at:

Email: [email protected]
Phone: (289) 696-0320

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9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The most recent update date will be listed at the top of this page. Continued use of our services constitutes acceptance of the updated policy.

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10. Contact Information

📍 Altra Renovations

📍 St. Catharines, Ontario, Canada

📞 (289) 696-0320

📧 [email protected]